The consumer (the above applies exclusively to natural persons who acquire the article for purposes outside of their gainful activity), in accordance with the provisions of Article 43. Article of the Consumer Protection Act (ZvPot) has the right to notify the seller within 14 days of taking over the items that he withdraws from the order/contract, without having to give a reason for his decision. The deadline starts counting one day after the date of collection of the items.
Withdrawal from the order/contract must be sent in writing to PC7 d.o.o., Cesta Andreja Bitenca 68, 1000 Ljubljana or by e-mail.
The return shipment of the returned goods to the headquarters of the company PC7 d.o.o., Cesta Andreja Bitenca 68, 1000 Ljubljana, must be submitted within a further 30 days from the submission of the notification of withdrawal from the order/contract. The only cost charged to the buyer in connection with withdrawal from the contract is the direct cost of returning the goods (which, in the case of shipping, is charged according to the price list of the delivery service and depends on whether it is a shipment/package/cargo)
The return of the received items to the company within the withdrawal period is considered a notice of withdrawal from the contract.
The consumer must return the item to the seller undamaged and in the same quantity, unless the item is destroyed, damaged, lost or its quantity has decreased through no fault of the consumer. The consumer may not use the articles unhindered until the withdrawal from the contract. The consumer may inspect and test the items to the extent necessary to determine the actual condition. The consumer is responsible for a decrease in the value of the goods if the decrease is the result of conduct that is not absolutely necessary to determine the nature, properties and functioning of the goods.
The consumer does not have the right to withdraw from the contract for contracts, the subject of which is an article that was manufactured according to the consumer’s precise instructions, that was adapted to his personal needs, that due to its nature is not suitable for return, that is perishable or that has already expired best before.
Payments made will be refunded as soon as possible, but no later than within 14 days of receiving the notice of withdrawal from the contract. In order to ensure the certainty, accuracy and timeliness of the refund, as well as to ensure a record of payments, the refund of the payment to the buyer is made exclusively by transfer to his transaction account. Refund of payment in cash is not possible!
In case of withdrawal from the contract where a bonus, discount code or promotional code was used, these funds are considered as a discount and are not returned to the user. Only the paid amount is returned to the user’s TRR. When withdrawing from the contract, the gift voucher is considered as a means of payment and is returned to the user as a gift voucher, and the amount paid is returned to the user’s TRR.
In exceptional cases, when the items are not returned in accordance with the ZVPot, we can offer the consumer the purchase of the item with appropriate compensation, which is determined in the minutes upon return. The purchase with a reduced value is taken into account upon confirmation of the consumer by e-mail. The consumer benefits from the aforementioned redemption fee only when ordering another item of the same or higher value.
The right to a refund in the case of warranty claims and material defects is more precisely regulated by the provisions of the Consumer Protection Act zakona o varstvu potrošnikov (unofficial consolidated text).